At Neurepairwala, we strive to provide high-quality laptop and computer repair services as well as reliable rental equipment to meet our customers’ needs. Our Replacement Policy outlines the terms and conditions for replacing rented equipment or serviced items. Please read the policy carefully to understand your rights and our process for replacements.
1. Eligibility for Replacement
- Rental Equipment: Customers may be eligible for a replacement of rented equipment if they experience a technical fault or issue that affects its normal functioning, provided it is reported within the rental period.
- Repaired Devices: If a repaired device exhibits the same issue within the warranty period (if applicable), customers may request a replacement or additional repair service.
2. Conditions for Replacement
Replacements are subject to the following conditions:
- Timely Reporting: You must report any issues with rental equipment or repaired devices within 24-48 hours of noticing the problem. Contact us at [Customer Support Contact] to report the issue.
- Damage Evaluation: Replacements are offered for faults or issues arising from normal use. If any intentional damage, mishandling, or unauthorized repairs are detected, the replacement request may be denied.
- Warranty Terms: For repaired devices, replacements or additional repairs are only applicable if the device is still under the stated warranty period provided by Neurepairwala at the time of service.
3. Replacement Process
If eligible, follow these steps for a replacement:
- Contact Customer Support: Reach out to us via [Customer Support Contact] or [Email Address], providing a description of the issue and proof of purchase or rental agreement.
- Inspection and Approval: Our technical team will inspect the device to confirm the reported issue. If the issue is verified, we will arrange for a replacement or additional repair based on availability.
- Replacement Dispatch: Once approved, the replacement equipment or repaired item will be dispatched to you at the earliest. For rentals, please return the faulty device before receiving the replacement.
4. Replacement Costs
- For Rentals: No additional charges will be incurred for replacements due to technical faults covered under this policy. However, delivery or return shipping fees may apply depending on the location.
- For Repairs: If a replacement part is needed, costs will be informed in advance, and approval will be required before proceeding.
5. Non-Return of Equipment
For rentals, failure to return the faulty device within the specified period may result in additional charges, including replacement costs.
6. Exclusions
This policy does not cover:
- Issues due to mishandling, neglect, or physical damage.
- Technical issues arising from third-party repairs or modifications.
- Normal wear and tear of rented devices.
7. Contact Us
For more information or to initiate a replacement request, please contact us:
- Email: neurepairwala@gmail.com
- Phone: 9560196070
- Address: H3 G7 Neta ji subhash place New Delhi 110034 Since 2019